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      ZYD Group Home > After services
                After-sales services  
After-sales services  
      
Speed Of Service(For domestic customers):  
    Once having received your complaints information (by phone, fax, etc), we will  sent the maintenance 
staff to your company to conduct inspections and maintenance;   


Service policy:   
    If  equipment parts break down  under normal operation in the maintenance  period, it’s our policy to
 replace them for you free. Instead, out of this period we  will collect fees depending on  what the problem
 is.  
    The followings are not in the list of our warranty and fees must be collected:   the customer disassembling, 
artificial damage,incorrect use or lightening, and   damage caused by such natural disasters as power grid.  

   
Value-added services:  
    We implement the regular after-sales visit strategy,so as to get   feedbacks of  devices usage situation, help 
our customers to correct undesirable operation and assist to find hidden trouble.  
     Generally, we are espected to provide technical advice and training to all  companies buying our equipments; 
In some special   cases, our service personnel actively negotiate with our customers  according to  their 
requirements to deal with emergency.    


    We will seriously take your advice for improvement into consideration and  closely cooperate with your company 
to  discuss the solution to equipment  promotion.  
   
   
 


 
 
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